800 666 3889 Mon - Fri 8:30am-5pm EST
+1-800-6-NO-DUTY (US)

Our Promise

With Colombian Emeralds International, you can be assured that within each of our gemstones, whether they be emeralds, diamonds, sapphires or rubies, you'll find the color, clarity, cut and rarity to convey exactly the right sentiment for that special moment. The only thing left to do is discover it for yourself.

Our mission is to offer customers fine jewelry of exceptional quality and value, through an award-winning customer service experience. We promise each shopper that they will be able to shop our stores with complete confidence:

Significant Duty-Free Savings With jewelry prices up to 50% off U.S. retail prices.

We guarantee the authenticity, quality and value for every gem-set and gold jewelry piece, by providing our customers with an appraisal confirming the value and grade of the piece and approved by underwriters at Lloyd's of London. In addition, all of our diamond solitaires over .50 carats are certified by independent grading laboratories.

International Guarantee of Authenticity

We back every watch sold with a manufacturer's guarantee honored worldwide.

We protect every customer's purchase with a free 30-day replacement plan against damage, loss or theft.* Certain conditions apply .

For your convenience, qualified customers can apply for store credit with the Gold Advantage Credit Card* Subject to credit approval.

U.S. Service Center

Even when you have left the Caribbean or the cruise ship where you have made a Colombian Emeralds purchase, rest assured that when you return home, our customer service team is still within easy access.