Our Promise To You

We promise that each shopper will be able to shop our stores
with complete confidence.

Colombian Emeralds

Significant Duty-Free Savings

With jewelry prices up to 40% off U.S. retail prices, shoppers can save at our online store as well as at our stores found around the Caribbean and on Norwegian and MSC Cruise Lines.

Certified Appraisals

We guarantee the authenticity, quality and value for every gem-set and gold jewelry piece, by providing our customers with an appraisal confirming the value and grade of the piece and approved by underwriters at Lloyd's of London. In addition, all of our diamond solitaires over .50 carats are certified by EGL (European Gemological Laboratory).

International Guarantee of Authenticity

We honor every watch sold with a manufacturer's guarantee honored worldwide.

Free 30-Day Replacement Plans

We protect every customer's purchase with a free 30-day replacement plan against damage, loss or theft. See our Customer Service Page for more details.

Instant Credit*

For your convenience, customers can apply for store credit with the Gold Advantage Credit Card. * Subject to credit approval.

U.S. Service Center

Even when you have left the Caribbean or the cruise ship where you have made a Colombian Emeralds purchase, rest assured that when you return home, our customer service team is still within easy access. Should you have any questions, please call us at 1-800-666-3889.