The Terms and Conditions set forth herein (the "Terms") are a legal contract between you and Colombian Emeralds International ("Colombian Emeralds International", "We" or "Us"). The terms govern your use of our website located at www.colombianemeralds.com as well as all associated sites linked to www.colombianemeralds.com by Colombian Emeralds International, its subsidiaries and affiliated companies (collectively, the "site"), as well as participation in our customer loyalty program and use of the services available through the site and our retail stores (collectively, the "Services"). By using this site or the services, you are agreeing to all of these terms; if you do not agree with any of these terms, do not access or otherwise use the site or any of the services, or any information or materials contained within the site. If you are using the site for your company's use, you represent that you are an authorized representative who has the authority to legally bind your company to these Terms.
NOTE: These terms contain a dispute resolution and arbitration provision, including class action waiver that affects your rights under these terms and with respect to disputes you may have with Colombian Emeralds International. You may opt out of the binding individual arbitration and class action waiver as provided below.
Colombian Emeralds International may make changes to the content and Services offered on the Site at any time. Colombian Emeralds International can change, update, or add or remove provisions of these Terms, at any time by posting the updated Terms on this Site, or by providing notice to you via email or at our Site. By using this Site or Service after Colombian Emeralds International has updated the Terms, you are agreeing to all the updated Terms; if you do not agree with any of the updated Terms, you must stop using the Site.
By using the Site, you represent that you are 18 years of age or older, or if you are between the ages of 13 and 18, that you are using the Site with the permission of your parent or legal guardian, or that you are an emancipated minor between the ages of 13 and 18. If you are a parent or legal guardian who is registering for a child, you hereby agree to bind your child to these Terms and to fully indemnify and hold harmless Colombian Emeralds International if your child breaches or disaffirms any term or condition of these Terms. If you are using this Site on behalf of a company, you represent that you are authorized to legally bind Colombian Emeralds International to these Terms. If Colombian Emeralds International believes that you do not meet any of these requirements Colombian Emeralds International may immediately terminate your use of the Site.
Colombian Emeralds International provides content and Services through the Site that are the copyrighted and/or trademarked work of Colombian Emeralds International or Colombian Emeralds International's third-party licensors and suppliers or other users of the Site (collectively, the "Materials"). Materials may include logos, graphics, video, images, software and other content. Colombian Emeralds International hereby grants you a limited, personal, non-exclusive and non-transferable license to use and to display the Materials and to use the Site and the Services solely for your personal use. Except for the foregoing license, you have no other rights in the Site, the Services or any Materials and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Site, the Services or the Materials in any manner.
If you breach any of these Terms, the above license will terminate automatically and you must immediately destroy any downloaded or printed Materials.
You may be able to view portions of the Site, without registering with Colombian Emeralds International as a registered user. However, in order to access certain password-restricted areas of the Site and to use certain Services and Materials offered on and through the Site, you must register at the Site for an account and receive a password.
If you desire to register for an account with the Colombian Emeralds International, you must submit certain information through the account registration page on the Site, including your name and email address. You will also have the ability to provide additional optional information. Once you have submitted your account registration information, Colombian Emeralds International shall have the right to approve or reject the requested registration, in our sole discretion.
You are responsible for maintaining the confidentiality of your Colombian Emeralds International password ("Password"), and you are responsible for all activities that occur using your Password. You agree not to share your Password, let others access or use your Password or do anything else that might jeopardize the security of your Password. You agree to notify Colombian Emeralds International if your Password is lost or stolen, if you are aware of any unauthorized use of your Password on the Site, or if you know of any other breach of security in relation to the Site.
If applicable, you agree to pay all fees or charges to your account based on Colombian Emeralds International’s fees, charges, and billing terms in effect when you submit your order. If you do not pay on time or if Colombian Emeralds International cannot charge your credit card, PayPal or other payment method for any reason, Colombian Emeralds International reserves the right to cancel your order. All purchases are subject to our Refund Policy, available at https://www.colombianemeralds.com/refund, which is incorporated by reference into these Terms.
Colombian Emeralds International guarantees its quality products against allmanufacturer’s defects for 30 days from date of purchase. Manufacturer’s defectsreported within 30 days from date of purchase on the Site and verified by our Customer Care Centrewill be repaired at company’s expense. Upon inspection of the merchandise, companymanagement may also opt to offer a replacement or a credit on a future purchase. Arestocking fee may apply if the original box and warranty are not accompanied by theproduct if “applicable”. All inquiries must be accompanied by the original sales invoice.Genuine Colombian emeralds are commonly oiled with natural cedar wood oil in theircountry of origin. The G.I.A. recognizes that this process is traditional to the emeraldgemstone industry. Other colorless resins may also be used to protect and seal emeraldgemstones.Due to the extremely subjective nature of appraising, refunds will not be issued based uponan outside appraisal. Refunds will not be issued due to "buyer's remorse".Sale merchandise or merchandise sold at a discount due to damage or imperfections arefinal sales.All watches sold by Colombian Emeralds International are covered by the manufacturer'sInternational Warranties and therefore are not returnable, in the event of service needs, please refer to the manufacturer's Authorized Service Center.
In the unfortunate event of any invoiced item being lost, stolen, or accidentally damaged within 30 days from the date of purchase, at our sole option, we will repair or replace the item with one of equivalent kind and quality to the extent practicable from our own stock.
No cash settlements will be made.
We will not repair or replace items:
- Which have mysteriously disappeared.
- Where any damage has arisen from gradual deterioration, wear and tear, inherent vice or willful damage.
- Where damage to or deterioration of any item covered is directly or indirectly caused by the process of cleaning, repair, sizing or renovation.
- Due to breakage of glass, overwinding, denting, scratching and internal damage of watches.
- Loss, theft, or damage caused by and attributed to War, Nuclear Hazards, Invasion, Hostilities, Rebellion, Insurrection, confiscation by order of any Government or Public Authority, or risks of contraband or illegal transportation and/or trade. We will extend the benefits to you of the replacement program for the unexpired portion of the 30 day period if the item is transferred to your spouse. Your spouse then needs to perform the same obligations in order to benefit from the program. However, any other assignment or transfer will void any benefit under this program. If an item is replaced by us, any salvage shall become our property.
Failure to meet these obligations will render this program null and void.
- You will take all reasonable precautions for the safety of the property purchased. Where an item has been purchased from us, if that item has been lost or stolen, at the time of the loss, it has to have been worn by you or in the hand of or in the sight of you and/or an adult member of your family and/or a servant in your permanent employment or secured in a locked safe or vault, or in the custody of a reputable jeweller for either repair or appraisal.
If the item has been lost or stolen:
- a Immediately notify the local Law Enforcement Authorities. A copy of their report must be obtained and shared with us.
- Call US Toll Free 1-800-666-3889 or Int'l 1-954-917-2517 to report the loss and to obtain a replacement claim application form.
In the event of damage:
- Call US Toll Free 1-800-666-3889 or Int'l 1-954-917-2517 to report the damage and to obtain repair instructions. We will provide the correct mailing address upon receiving notification of your claim.
- You are fully responsible for the damaged item in transit until actually received by Colombian Emeralds International Customer Care Centre. Please do not mail any item to the store of purchase.
- Notification of item(s) lost, stolen, or damaged must be made within 15 days of the incidence of loss/damage and accompanied by a copy of the invoice.
By using the Site and/or the Services, you consent to receiving electronic communications from Colombian Emeralds International. These electronic communications may include information about Colombian Emeralds International’s Services and features of the Site, notices about applicable fees and charges, transactional information and other information concerning or related to the Site and/or Services. These electronic communications are part of your relationship with Colombian Emeralds International. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Certain information and other content may be provided by third party licensors and suppliers to Colombian emeralds international ("third party content"). The third party content is, in each case, the copyrighted and/or trademarked work of the creator/licensor. You agree to only display the third party content on your personal computer solely for your personal use. You acknowledge and agree that you have no right to download, cache, reproduce, modify, display (except as set forth in this paragraph), edit, alter or enhance any of the third party content in any manner unless you have permission from the owner of the third party content. Colombian emeralds international disclaims all express, implied and statutory warranties and conditions with regard to third party content, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose and non-infringement.
When using the Site and/or the Services, you agree not to:
- Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
- Use racially, ethnically, or otherwise offensive language.
- Discuss or incite illegal activity.
- Use explicit/obscene language or solicit/post sexually explicit images (actual or simulated).
- Post anything that exploits children or minors or that depicts cruelty to animals.
- Post any copyrighted or trademarked materials without the express permission from the owner.
- Use any false or inaccurate information for purposes of registering as a user of the Site;
- Delete or revise any material or other information of any other user or the Site, or otherwise alter the opinions or comments posted by others on the Site.
- Disseminate any unsolicited or unauthorized advertising, promotional materials, 'junk mail', 'spam', 'chain letters', 'pyramid schemes', or any other form of such solicitation.
- Use any robot, spider, scraper or other automated means to access the Site.
- Use the Site, the Services or the Materials for any commercial or pecuniary purpose.
Use the Site in any manner that is harmful to others including but not limited to:
- Attempt to modify, adapt, translate, decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Site, the Services, or the Materials.
- Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site.
- Remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from the Site.
- Frame or mirror any part of the Site without Colombian Emeralds International's prior written consent.
- Create a database by systematically downloading and storing any Materials.
- Use the Site in a manner that intentionally or unintentionally violates any applicable local, state, national or international law, or in a manner that is inappropriate, harmful or offensive.
- Take any action that imposes an unreasonable or disproportionately large load on our infrastructure or may otherwise harm, disrupt or overburden the Site.
This list of prohibitions provides examples and is not complete or exclusive. Colombian Emeralds International reserves the right to terminate access to your account, your ability to use the Site (or use the Services), with or without cause and with or without notice, for any reason or no reason, or for any action that Colombian Emeralds International determines, in its sole discretion, is inappropriate or disruptive to the Site or to any other user of the Site and/or Services. Colombian Emeralds International may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at Colombian Emeralds International’s discretion, Colombian Emeralds International will cooperate with law enforcement agencies in any investigation of alleged illegal activity on the Site or on the Internet.
Unauthorized use of any Materials or Third Party Content contained on the Site may violate certain laws and regulations. You agree to indemnify and hold Colombian Emeralds International and its officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all costs, damages, liabilities, and expenses (including attorneys’ fees and costs of defense) Colombian Emeralds International or any other indemnified party suffers in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of the Site or the use of the Site by any person using your user name and/or password violates any applicable law or regulation, or the copyrights, trademark rights or other rights of any third party.
Trademarks, names and logos on the Site are the property of their respective owners. Unless otherwise specified in these Terms, all information and screens appearing on the Site, including documents, services, design, text, graphics, logos, images and icons, as well as the arrangement thereof, are the sole property of Colombian Emeralds International. All rights not expressly granted herein are reserved. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or license.
Your use of this Site and/or the Services is at your own risk. The Materials have not been verified or authenticated in whole or in part by Colombian Emeralds International, and they may include inaccuracies or typographical or other errors. Colombian Emeralds International does not warrant the accuracy of timeliness of the Materials contained on this Site. Colombian Emeralds International has no liability for any errors or omissions in the Materials, whether provided by Colombian Emeralds International, our licensors or suppliers or other users.
Colombian Emeralds International, for itself and its licensors, makes no express, implied or statutory representations, warranties, or guarantees in connection with this site, the services, or any materials relating to the quality, suitability, truth, accuracy or completeness of any information or material contained or presented on this site, including without limitation the materials. Unless otherwise explicitly stated, to the maximum extent permitted by applicable law, this site, the services, and materials and any information or material contained or presented on this site is provided to you on an “as is,” “as available” and “where-is” basis with no warranty of implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. Colombian emeralds international does not provide any warranties against viruses, spyware or malware that may be installed on your computer.
Colombian emeralds international shall not be liable to you for any damages resulting from your displaying, copying, or downloading any materials to or from this site. In no event shall Colombian emeralds international be liable to you for any indirect, extraordinary, exemplary, punitive, special, incidental, or consequential damages (including loss of data, revenue, profits, use or other economic advantage) however arising, even if Colombian emeralds international knows there is a possibility of such damage.
Colombian emeralds international's maximum total, aggregate liability arising out of or in connection with the site and any materials or services provided therein, regardless of the cause of action (whether in contract, tort, breach of warranty or otherwise), will in no event exceed the total amount you have paid to Colombian emeralds international within the twelve (12) month period preceding the date the claim first arose.
Colombian Emeralds International controls and operates the Site and the Services from its headquarters in the United States of America, and the Materials may not be appropriate or available for use in other locations. If you use the Site or the Services outside the United States of America, you are responsible for following applicable local laws.
If you send or transmit any communications, comments, questions, suggestions, or related materials to Colombian Emeralds International, whether by letter, email, telephone, or otherwise (collectively, "Feedback"), suggesting or recommending changes to the Site, any Services or Materials, including, without limitation, new features or functionality relating thereto, all such Feedback is, and will be treated as, non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and Colombian Emeralds International is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. You understand and agree that Colombian Emeralds International is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.
Please read this carefully. It affects your rights.
Most customer concerns can be resolved quickly and to a customer’s satisfaction by contacting us at customerservice@ColombianEmeralds.com. This Provision facilitates the prompt and efficient resolution of any disputes that may arise between you and Colombian Emeralds International. Arbitration is a form of private dispute resolution in which persons with a dispute waive their rights to file a lawsuit, to proceed in court and to a jury trial, and instead submit their disputes to a neutral third person (or arbitrator) for a binding decision. You have the right to opt-out of this Provision (as explained below), which means you would retain your right to litigate your disputes in a court, either before a judge or jury.
Please read this Provision carefully. It provides that all Disputes between you and Colombian Emeralds International shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering into this agreement constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney’s fees).
For the purpose of this Provision, "Colombian Emeralds International" means Colombian Emeralds International and its parents, subsidiary, and affiliate companies, and each of their respective officers, directors, employees, and agents. The term "Dispute" means any dispute, claim, or controversy between you and Colombian Emeralds International regarding any aspect of your relationship with Colombian Emeralds International, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). "Dispute" is to be given the broadest possible meaning that will be enforced, and shall include any claims against other parties relating to services or products provided or billed to you (such as Colombian Emeralds International's licensors, suppliers, dealers or third party vendors) whenever you also assert claims against us in the same proceeding.
We each agree that, except as provided below, any and all disputes, as defined above, whether presently in existence or based on acts or omissions in the past or in the future, will be resolved exclusively and finally by binding arbitration rather than in court in accordance with this provision.
For all Disputes, whether pursued in court or arbitration, you must first give Colombian Emeralds International an opportunity to resolve the Dispute. You must commence this process by mailing written notification to Colombian Emeralds International. That written notification must include (1) your name, (2) your address, (3) a written description of your Claim, and (4) a description of the specific relief you seek. If Colombian Emeralds International does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.
Notwithstanding the above, you or Colombian Emeralds International may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the "Opt-Out Deadline"). You may opt out of this Provision by mailing written notification to Colombian Emeralds International, Colombian Emeralds International. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with Colombian Emeralds International through arbitration. Your decision to opt-out of this Arbitration Provision will have no adverse effect on your relationship with Colombian Emeralds International. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.
If this Provision applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution) either you or Colombian Emeralds International may initiate arbitration proceedings. The American Arbitration Association ("AAA"), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a class arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.
For arbitration before AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA's Commercial Arbitration Rules will apply. In either instance, the AAA's Optional Rules For Emergency Measures Of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action procedures or rules apply to the arbitration.
Because the Site and these Terms concern interstate commerce, the Federal Arbitration Act ("FAA") governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.
Arbitration Award - The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.
Location of Arbitration - you or Colombian Emeralds International may initiate arbitration in either Miami-Dade County, Florida or the federal judicial district that includes your billing address. In the event that you select the federal judicial district that includes your billing address, Colombian Emeralds International may transfer the arbitration to Miami-Dade County, Florida in the event that it agrees to pay any additional fees or costs you incur as a result of the transfer, as determined by the arbitrator.
Payment of Arbitration Fees and Costs - Colombian Emeralds International will pay all arbitration filing fees and arbitrator's costs and expenses upon your written request given prior to the commencement of the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law. In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with Colombian Emeralds International as provided in the section above titled "Pre-Arbitration Claim Resolution" and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney's fees and costs as determined by the arbitrator.
Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless both you and Colombian Emeralds International specifically agree to do so following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of the Arbitration Provision, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of the Site can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.
you understand and agree that by entering into this Agreement you and Colombian Emeralds International are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and Colombian Emeralds International might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.
If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the Dispute will be decided by a court.
This Provision shall survive the termination of your service with Colombian Emeralds International or its affiliates. Notwithstanding any provision in this Agreement to the contrary, we agree that if Colombian Emeralds International makes any change to this Provision (other than a change to the Notice Address), you may reject any such change and require Colombian Emeralds International to adhere to the language in this Provision if a dispute between us arises.
Colombian Emeralds International may discontinue, suspend or terminate your access to the Site, the Services and/or your account, without notice or liability for any violation of these Terms or for any other use of the Site, the Services or the Materials that Colombian Emeralds International, at its sole discretion, deems improper. Colombian Emeralds International may also discontinue offering the Site, the Materials or any of the Services, or may modify any portion of the Site, the Materials or the Services at any time with or without notice to you.