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2. When will I receive my JRP card?
If you did not receive a membership card when you made your purchase please call customer service on 1-800-6-NO-DUTY, or send an email to customerservice@colombianemeralds.com confirming your mailing information. You may be asked to refer to your purchase receipt. With confirmation of your address, we will send you your card.



3. How do I redeem my points?
To redeem your available points you may visit any of our many locations throughout the Caribbean or call our customer service department in the US at 1-800-6-NO-DUTY (666-3889).


 
4. How many points do I need to start redeeming them?
With a minimum balance of 2,500 points program members can begin redeeming points.



5. Why do I show no points in my account?
Please contact customer service department in the US at 1-800-6-NO-DUTY (666-3889) to adjust your account. Please have your receipt available.



6. Why do I get a new referral card each time I go to a different store?
Each time you purchase with Colombian Emeralds International, we strive to provide you with a unique and memorable experience one that you would want to share with your friends and family. For this reason, we give you three new cards with each purchase to pass along to your friends and family.